Many presenters dread the challenge of dealing with hostile or otherwise difficult questions. Some questioners have a personal agenda, or simply enjoy embarrassing a presenter. With experience, I eventually came to enjoy the challenge of dealing with difficult questioners. The presenter who stays calm and remembers a few simple techniques can nearly always hold their

OK, you have gotten through the body of your presentation satisfactorily. Time to relax, right? Nope. There is one hurdle left: The question and answer period. This is when some presenters wilt and others shine. With a few tips, some experience and a modest amount of intestinal fortitude, you can shine every time. Here’s how: